If you are happy with our work, tell everybody, if you aren't happy, tell us. Its our job to make you happy.

Payment- Cash is our favorite! Checks are great too! We also accept Visa & Master Card. AmEx and Discover is not accepted. A valid driver’s license must be presented with all payments except cash. All services must be paid in full when services are rendered. Client is responsible for bills incurred. No post dated checks will be accepted.
Cancellations - In order to accommodate all of our guests, we require a 24-hour appointment cancellation for any service. Any services missed without 24 hour notice will be subject to a fee of 50% of the services. Any no shows or untimely cancellations or lateness without proper communication will require full payment up front for future appointments.  Consults are free provided you make your appointment or cancel within 24 hours, We reserve the right t charge $25 for a missed consult.
Clients Responsibility -It is the clients’ responsibility to understand our policy & have your questions answered before receiving services. Client is responsible for home care & following all directions, including using proper products. Client is responsible for choice & acceptance of services or products. Client is responsible to contact Hair By Denise within 24 hours of any issues they cannot resolve thru reading the web site & taking the appropriate action as suggested by Hair By Denise staff. It is clients’ responsibility to understand the prices of their service before accepting the service.
Appointments -Our staff is committed to serving all of our guests at their scheduled appointment time. We ask that you arrive 5 minutes before your appointment so you can properly prepare for your experience. Guests unable to arrive on time or within 10 minutes of your scheduled time will either be asked to re-book for another time or your session will be cut short. Any client that is late more than 2 times will be charged for the time missed. Please CALL not text or email as soon as you know you will be late so we can reschedule any clients after you. If we cannot you may be asked to sit aside for the client that does make their appointment. A one week check up appointment is offered free of charge for hair extensions. This is only to make sure the service is satisfactory. Consults & check ups are complimentary. If you miss these appointments, they are no longer complimentary, they will be charged for. Put our address, telephone number & directions to us in your cell phone. If we are with a client, we may not be able to answer the phone to give you directions. Our address & directions are also listed on our web site. Please have this handy before leaving. Allow your self extra time for traffic.
Refunds-We have a no refund policy. If your service was not done as per the understanding from the consult, we will redo (not undo) the unsatisfactory portion of the service free within a 1 week period. Deposit for materials is non-refundable as that money goes towards the purchase of materials from suppliers that have a no refund policy. Normal wear, altered work, custom work or changes from the technical norm requested by client are not warranted. Hair extensions longer than 18 inches are not warranted. Any redo’s requested by the client under these conditions will be done at normal pricing. Hair extensions worn over 3 months are not warranted. Hair over 6 months old is not warranted. A client that has hair that is damaged is not warranted. Hair extensions put in more than 50% of the entire head is not warranted.  We will not warrantee the condition of any hair or hair extensions using non recommended products. We will not warrantee any hair extensions or condition of the hair when receiving hair services by someone outside the salon. We will not warrantee any hair extensions that have been altered with chemicals as different chemicals have been used in the processing of the hair extensions. Using a hair extension system that is not recommended is not warranted.
Gratuities & Tips -Tipping is always appreciated & not reflected in the pricing. There has been some question as to an appropriate tip. An appropriate tip is 15% to 20% of regular services & 10 % to 15% on hair extensions so you are tipping on service without the cost of hair added in.
Safety & Comfort -We want each of our guests experience to be thoroughly enjoyable. Therefore, individuals needing supervision are not allowed in our facility during your appointment. Please do not bring your children, pets or husband. This is a women only facility. Other clients in the work area may need this privacy for their dignity. If you arrive with said persons we will be unable to accommodate your appointment, however we will be happy to reschedule for a more convenient time for you. Please let us know how we can enhance your personal experience. Minors must always be accompanied by parent during the minor’s service. Do not wear jewelry from the neck up. Hair By Denise & affiliates will not be held liable for damage to jewelry or persons from wearing jewelry. Wear appropriate clothing & shoes. Since we are a full service salon & use chemicals, we ask that you minimize perfume as we try to accommodate people with allergies & sensitivities.
Refusal of Services -Any inappropriate, threatening, argumentative, disruptive or strange behavior, you will be asked to leave & not return. You will be refused service & not be refunded.
Disclaimer -There may be a possibility that your hair may fall into the category of not being able to wear extensions or receive a service. We do our best to eliminate anyone who is not a candidate thru the consultation form & personal inspection. The possibility of being a non-candidate is slim but it is impossible to catch every non-candidate. Extensions, addition & replacement services can place stress on the existing natural hair so cannot warrantee the condition of your hair after use. Hair By Denise & affiliates will not be held liable for any harm in connection with premises or abuse/neglect of services rendered. You are advised to not wear jewelry in the area of service, wear safe shoes & no expensive garments. We will not, under any circumstance, be responsible for anything left behind, including but not limited to hair extensions. You must take all belongings with you.
Photographs -We reserve the right to use photos in our portfolios. If you choose not to let us use your photo or would let us use your photo in part, submit a letter to that effect. Any persons who receive free or discounted services in any form give up the right to their photographs & give Hair By Denise. full rights to any & all photos or images pertaining to the discounted services.
Other -In valuable consideration in exchange for any reduced rate, the client agrees to release Hair By Denise from all liability & has no recourse for refunds or redo's without full & proper compensation to Hair By Denise.